Frequently Asked Questions (FAQs)
How much does it cost to get my records?
The fee depends on the format of the records and the number of pages released. Harney District Hospital’s Release of Information department can provide you with copies of your records in paper or electronic format. There is an additional cost for radiology images on a CD. (Standard copy fees will apply subject to federal and state regulations).
How long will it take to get my records?
Though federal and state laws allow up to 30 days for processing, our goal is to have your medical records request completed as soon as possible. Once we have completed your request, our team will either mail you an invoice (if there is a fee) or call you to alert you that the records are ready.
If you are asking that your records are sent to a health care provider, it is often faster to ask the provider’s office to request that information be sent directly to them.
How will I receive my records?
If there is a charge for records, you will be mailed a billing invoice. You may either pay over the phone or by mail. We accept credit/debit, cash and checks.
Once your invoice is paid, we will mail your records to you or you can call 541-573-8339 to discuss other methods.
If you’re unable to pay the fee, please call our office at 541-573-8339.
How do I contact the Release of Information office for questions or help?
To reach the Release of Information department, please call: 541-573-8339 for Harney District Hospital or 541-573-8390 for Harney District Hospital Family Care Clinic/NewSun Energy & Harney District Hospital Specialty Care Clinic during our regular business hours Monday-Friday, 8 a.m. – 5 p.m. PST.
How do I request an amendment to my record?
If you believe there is an error in your medical records, you may request that Harney District Hospital review your record. If approved, an amendment may be made. A request for amendment is not a guarantee of the change. However, you will be contacted regarding the result of the review process.
Please complete and sign a Request for Amendment form and return it to Harney District Hospital Health Information Manager at:
Harney District Hospital
Health Information Management Manager
557 W. Washington Ave.
Burns, OR 97720