MyChart Patient Portal

Access your medical record online, manage care for a family member and much more.

The MyChart patient portal offers you, our patient, personalized and secure online access to portions of your medical records, as well as multiple tools to help you manage your care. MyChart is accessible through a web browser or mobile application. With MyChart, you can:

• View test results
  See results as soon as they become available – no more waiting for a call or letter
• Communicate with your doctor
  Send and receive messages with your care team about non-urgent issues
• Request appointments at HDH Family Care
  Manage upcoming appointments and view details of past visits, including comments and instructions from your doctor
• Pay bills online
  View billing statements and pay bills and co-pays with a credit card

You can also:

• Contact customer service
• Request a referral to a specialist
• Review details of care advice calls
• Request a renewal of current medication
• See details about future appointments, including instructions and driving directions
• Complete most of the check-in process from home, like paying co-pays, verifying allergies and medications and completing questionnaires

Making the most out of MyChart Messaging

With an increasing number of patients using MyChart messaging to communicate with their health care teams, we’ve decided to create this guide to help you get the most out of the platform. Following these tips will make MyChart messaging as helpful, efficient, and effective as possible for you and your care team.

Please note that multiple members of your care team may view MyChart messages in order to provide an appropriate and efficient response. This may include medical assistants and clinicians other than your primary care provider.

While your provider makes every effort to respond to MyChart messages as soon as possible, it may take several days to receive a response. Also, providers may not be able to respond to multiple messages on the same day.

For some concerns, it is much better to schedule an appointment.

Examples include:
• Urgent concerns such as severe symptoms or time-sensitive questions about medication.
• Complex concerns such as multiple medical problems, changes in chronic conditions, or issues affecting multiple parts of the body.
• Detailed questions or concerns that require a lengthy conversation.

Please note that MyChart messages use character limits to promote clear and concise communication. We recommend making an appointment if you need to have a more in-depth conversation with your provider.

Please DO NOT use MyChart messaging:
• for feedback or personal conversations.
• to request a phone call from your provider.
   Our providers dedicate the majority of their time to seeing patients and are happy to speak with you during a visit.
• to request something for another patient.
   MyChart messages are part of your medical record, and we need each patient’s information to be contained in their own medical record.