18 Apr Building teams for care
Are you Team Red or Team Blue? Maybe you prefer one color over the other, but either way, you’re in good hands!
You may not have noticed yet, but Harney District Hospital (HDH) Family Care has put in place a new team-based service approach to improve access to care (the ability to get in to see your primary care provider) and continuity of care (ensuring that those caring for you know you and can work with you to improve your health) for our patients. Team Red and Team Blue each consist of providers, medical assistants, schedulers, and other support staff. As a patient, you’ll be assigned to the team of your chosen provider. Teams work in collaboration to prepare for each patient visit, reviewing charts and ensuring that everything is taken care of with regard to prescriptions, lab tests, imaging results, etc. In other words, you have a whole team working hard to get you the care you need, when you need it. If your own provider isn’t available right away and you need to be seen sooner, you have the option of scheduling the next available appointment with another provider on the team who will be knowledgeable about you and your health needs. Beyond that, you can always choose to see someone on the other team, or get an appointment with the on-call provider (acute/urgent only).
In addition to implementing a team-based system to improve access to care, we are also actively recruiting to bring new providers on board as our patient load increases. Look for new faces to be joining our clinic family soon!
How are appointments scheduled?
We try to get patients in to see their own provider as soon as possible, but depending on availability and urgency, here are the options we have to get you the care you need:
1. Next available appointment with your provider.
2. Next available appointment with a another provider on your team.
3. Next available appointment with a provider from the other team.
4. Call the following day to get an appointment with the “on-call” provider (acute/urgent care only).
All providers have a limited number of same-day appointments available.